Find a NYSEG office near you
Filter by region or search a ZIP code. Each card links to the office page with full visit details.
Do not visit an office in an emergency
Walk-in offices cannot dispatch crews or restore service. For any outage, downed wire or gas smell, call NYSEG's 24/7 hotline immediately.
- Electric outage or downed wire: call 1-800-572-1131, available 24/7.
- Gas leak or smell of gas: leave the building, then call 1-800-572-1121 from a safe location.
- Life-threatening emergency: dial 911 first, then notify NYSEG.
For non-emergency questions, call customer service at 1-800-572-1111 (Mon-Fri, 7:00 AM to 7:00 PM).
What you can do at a NYSEG office
Walk-in offices handle billing and account paperwork in person. Most other tasks are faster by phone or online.
Pay your monthly bill in cash, money order, certified check or card.
Submit ID, lease or move-in documents for a new residential account.
Resolve a past-due notice and request a same-day reconnection.
Sign a deferred payment agreement after meeting with a representative.
Spread yearly costs into equal monthly payments to avoid seasonal swings.
Drop off medical or financial hardship forms for protected status.
Office staff do not enrol you with an ESCO; pick a supplier through the PSC's Power to Choose marketplace instead.
Useful NYSEG links
Service map, history, contacts and bill basics for the upstate utility.
Online, phone, mail and in-person payment methods compared.
Phone numbers, hours and the right line for each kind of issue.
How to open a NYSEG account at least 5 business days before move-in.
Close your account 1 to 2 business days ahead and avoid extra billing.
Statewide guide to utilities, ESCOs and the deregulated market.
NYSEG rates are regulated by the New York Public Service Commission (PSC). NYSEG is a subsidiary of Avangrid.
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
