Listing every Amigo phone number without telling you which one to use.
Most Amigo Energy contact pages dump four or five phone numbers in a single block with no routing. The reader picks the first one and waits through a phone tree designed for a different question. Worst case, they call Amigo during a blackout, the call centre cannot help, and an hour passes before anyone calls the actual wires company.
Two facts shape every Amigo contact decision. First, the bilingual call centre operates from Houston, Monday to Saturday, with separate hours for residential and commercial. Second, Amigo does not own the power lines. Outages, downed wires and meter problems are handled by your TDU regardless of who sells you the electricity.
The widget at the top of this page routes by what you are trying to do. The sections below give you the same channels in long form, with hours and the boundary lines on what Amigo can and cannot help with.
The three Amigo Energy channels that actually matter.
A bilingual residential line, a separate commercial desk and a mail address for paper trails. Everything else is a routing detail on top of these three.
Channel 1, residential
Bilingual customer service
Billing, payments, plan changes, moves, deposits and Spanish-language support. Every agent on this line handles English and Spanish from the first hello.
1-888-469-2644Mon-Fri 8am-7pm CT; Sat 9am-6pm CT. Closed Sundays and major US holidays.
Channel 2, commercial
Business and multi-site
Small business, restaurants, retail and any account on a custom tariff. Different hours, different agents, and broker-routed quotes for anything above a single-meter shop.
1-888-995-9299Mon-Fri 9am-5:30pm CT. No weekend coverage on commercial; use residential for after-hours billing questions.
Channel 3, written
Mail and email
For formal disputes, written cancellations, certified-mail notices and anything you want a paper trail on. Email is faster but a signed letter beats a chat transcript in a PUCT complaint.
Houston, TX 77253-3607
Not a payment address. Use the remittance slip on your monthly bill for cheques.
For an outage or a meter emergency, none of these three channels can dispatch a truck. That job belongs to your TDU, covered in the dedicated card further down this page.
Every Amigo Energy phone number, decoded.
Amigo publishes several numbers across its site and old marketing. Here is what each one is actually for and when to skip it.
| Number | Purpose | Hours (CT) | Languages |
|---|---|---|---|
| 888-469-2644 | Residential customer service, billing, general help | Mon-Fri 8am-7pm; Sat 9am-6pm | EN + ES |
| 888-331-8871 | General line listed in the site header, routes to CS | Mon-Fri 8am-7pm; Sat 9am-6pm | EN + ES |
| 888-528-2672 | Renewals desk, end-of-term plan changes | Mon-Fri 8am-7pm; Sat 9am-6pm | EN + ES |
| 888-354-2236 | Enrolment, same-day start if you call before 2pm CT | Mon-Fri 8am-7pm; Sat 9am-6pm | EN + ES |
| 888-995-9299 | Commercial customer service, multi-site, demand-charge accounts | Mon-Fri 9am-5:30pm | EN + ES |
| TDU lines | Outage, downed wire, meter emergency, restoration ETA | 24 / 7 | EN + ES |
Numbers verified May 2026 against amigoenergy.com/contact. Amigo can change a routing IVR without changing the surface number; always confirm the menu options before sharing account data.
"Proudly Bilingual" is roughly 40% of inbound calls.
Amigo Energy estimates that around 40% of inbound residential calls are handled in Spanish, with the rest in English. That share has held steady since the brand launched in 2004 and is the operational reason every agent must be fluent in both, not just routed to a separate queue.
It also explains a quirk most Anglophone reviews miss: the IVR phone tree offers Spanish before English on a couple of the published numbers. That is intentional, not a website glitch.
For comparison, three other large Texas REPs (TXU, Reliant, Direct Energy) all offer Spanish service but typically route Spanish-language calls to a dedicated sub-queue. Amigo's model is the opposite: every seat, every call, both languages.
of residential calls handled end-to-end in Spanish
Who actually picks up when you call Amigo.
The corporate stack behind that voice on the line, from the agent's badge to the parent company on the regulatory filings.
Front line: Houston call centre
All residential and commercial calls land in a Houston-based contact centre. Agents are full-time bilingual employees, not third-party offshore staff. Headcount expands seasonally to cover the August peak and the post-storm February surge.
Operating entity: Fulcrum Retail Energy, LLC
The licensed Texas REP on every contract is Fulcrum Retail Energy, LLC dba Amigo Energy, holding PUCT certificate #10081. Any formal dispute is filed against Fulcrum, not the Amigo brand.
Parent: restructured Just Energy Group
Fulcrum sits under Just Energy Group, which exited Canadian CCAA and US Chapter 15 protection on December 16, 2022 under a new ownership group led by LVS III SPE XV LP and TOCU XVII LLC. Amigo kept enrolling customers throughout the entire restructuring.
Wholesale supply: ERCOT
The electricity itself is bought on the ERCOT wholesale market, which can spike to its $5,000/MWh cap during scarcity. None of that pricing logic involves the call centre; it sits in Fulcrum's trading desk.
Delivery: your TDU
The wires running into your home belong to Oncor, CenterPoint, AEP Texas or TNMP, not Amigo. Outage dispatch, restoration and metering are 100% on the TDU's side; the Amigo call centre cannot send a truck or read your meter remotely.
For a Texas customer the practical reading: your contract is with Fulcrum dba Amigo Energy, your support sits in Houston, your grid sits with ERCOT, and your truck sits with your TDU. Four separate phone trees behind one Amigo logo.
5 mistakes people make when contacting Amigo.
Five patterns we see again and again on Amigo support threads. Each one costs time, money or both.
If your power is out, call your TDU, not Amigo.
Texas separates the company that sells you electricity (Amigo, the REP) from the company that runs the wires to your house (your TDU). Outage dispatch sits entirely on the TDU side.
The four TDU hotlines below are staffed 24 / 7 and bilingual. Save the one matching your ZIP into your phone now; it is the wrong moment to look it up at 2am during an ice storm.
What to do before you pick up the phone.
Pull your account number
Top right of your bill or your My Amigo portal. Quoting it shaves 5 minutes off any call.
Decide your intent first
Billing, enrolment, renewal, commercial or outage. Each routes to a different number; the widget above maps intent to line.
Try self-service first
Payments, usage history, plan term and renewal options all live in My Amigo. Faster than a phone tree at 5pm CT.
Outage? Call your TDU
CenterPoint 800-332-7143, Oncor 888-313-4747, AEP 866-223-8508, TNMP 888-866-7456.
If you cannot pay
Texas runs LIHEAP as CEAP via TDHCA. Apply before disconnection; Amigo must offer a deferred payment plan.
Formal dispute
If a phone call does not resolve the issue, send a written complaint to PO Box 3607 Houston TX 77253-3607 and copy the PUCT Customer Protection division.
Common questions about contacting Amigo Energy.
Residential customer service: 1-888-469-2644. A second general line listed in the site header is 1-888-331-8871; both route to the same Houston call centre. Renewals: 1-888-528-2672. Enrolment: 1-888-354-2236. Commercial: 1-888-995-9299. All lines staffed bilingually in English and Spanish.
Residential customer service runs Monday to Friday 8am to 7pm Central Time and Saturday 9am to 6pm CT, closed Sundays and major US holidays. Commercial customer service runs Monday to Friday 9am to 5:30pm CT only, with no weekend coverage. For after-hours billing on a small business account, use the residential line; the agent can usually pull the multi-site profile.
Yes, every agent on every residential and commercial line is fluent in English and Spanish. Roughly 40% of inbound residential calls are handled end-to-end in Spanish. The IVR phone tree on some lines offers Spanish first, which is intentional, not a website glitch. The website, the EFL, the Terms of Service and the bill are all available in either language.
You do not call Amigo. Amigo is a REP and does not own the wires running into your home. Call your TDU: CenterPoint 800-332-7143 for Greater Houston, Oncor 888-313-4747 for Dallas-Fort Worth and North Texas, AEP Texas 866-223-8508 for South and Central Texas, TNMP 888-866-7456 for the pockets it covers. All four hotlines run 24 / 7.
For correspondence: Amigo Energy, PO Box 3607, Houston, TX 77253-3607. This is not a payment address; use the remittance slip on your monthly bill for cheques. Use the PO Box for written cancellations, formal disputes and certified-mail notices you want a paper trail on. For a PUCT complaint, file directly through the PUCT Customer Protection division and copy Amigo by certified mail.
Yes. The published online support address is reachable via the amigoenergy.com/contact form, which routes to the Houston call centre. Email response time is typically one to two business days; for urgent billing or disconnect questions, call the bilingual residential line instead. For a formal dispute that may end up in front of the PUCT, send a signed letter to PO Box 3607 by certified mail rather than relying on an email thread.
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