Utility fact sheet
- Type
- Member-owned electric cooperative
- Founded
- 1937
- Members served
- ~30,000 members
- Counties served
- 13 counties across central and west-central Michigan
- Wholesale supplier
- Wolverine Power Cooperative
- Retail choice?
- No (co-op territory)
What this office is for
-
Field operations + member service
Field crews dispatch from here. Most service centers also have a counter for in-person account help during business hours.
-
Pay in person
Cash, check, or card at the counter. Free, no surcharge. Most members pay online or via the SmartHub app instead.
-
Outages do not need the local line
Outage reports go to the central dispatcher at 1-877-999-3395, 24/7. They route to the closest crew automatically.
Insider tip
Two phone trees: member services vs after-hours dispatch
HomeWorks publishes two main numbers. The main member-services line, 1-800-848-9333, is staffed during business hours for billing, signups, and account questions. The after-hours outage and emergency line, 1-877-999-3395, routes directly to dispatch and on-call line crews any time of day.
What that means for you: if you call the main line outside hours expecting an outage callback, the message tree will eventually redirect you. Save 1-877-999-3395 in your contacts so storm-time calls go through immediately.
Frequently asked questions
Can I pick a competitive supplier as a HomeWorks member?
My power is out. Who do I call?
Where does HomeWorks buy its power?
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
