Contact Atlantic City Electric
Power outage (24/7)
1-800-833-7476Dedicated 24/7 outage line, or text OUT to 26-554 if you are already enrolled in text alerts.
Downed wire / life-threatening
911Call 911 first if anyone is hurt or a wire is on the ground, then ACE at 1-800-833-7476.
Turnersville service center
Store 3, Town Center Plaza (5101 & Route 42), Turnersville, NJ 08012
Hours: Monday to Friday, 7 a.m. to 7 p.m. Operations and crew-dispatch site.
Utility fact sheet
- Type
- Investor-owned utility (IOU)
- Parent
- Exelon (NYSE: EXC)
- NJ customers
- ~560,000 electric
- Counties served
- 8 South Jersey counties
- Retail choice?
- Yes (NJ-wide since 1999)
- BGS resets
- Annually, June 1
- Regulator
- NJ BPU + FERC
- Headquarters
- 5100 Harding Hwy, Mays Landing
What you can do here
-
1
Start, stop or transfer service
Call 1-800-642-3780 at least 2 business days before move-in. Have your new address, move-in date and a photo ID ready.
-
2
Choose your supplier
NJ has retail choice. You can stay on ACE Basic Generation Service or pick a licensed third-party supplier (ESCO).
-
3
Report an outage
Call 1-800-833-7476, report via My Account, the mobile app, or by text if you have enrolled in text alerts.
About Atlantic City Electric in Turnersville
Atlantic City Electric was founded in 1924 and is today a regulated subsidiary of Pepco Holdings, which Exelon Corporation acquired in 2016. ACE delivers electricity to roughly 560,000 customers across the southern third of New Jersey, covering Atlantic, Burlington, Camden, Cape May, Cumberland, Gloucester, Ocean and Salem counties.
In Gloucester County ACE serves Turnersville, Washington Township, Sicklerville, Williamstown, Glendora, Glassboro, Pitman, Sewell, Woodbury and Deptford. The Store 3, Town Center Plaza (5101 & Route 42) location is one of several ACE service centers in the region; it houses operations, crew dispatch and field-service for the area, and is not a walk-in payment counter.
Like every NJ wires utility, ACE is delivery-only on the supply side: the electricity you use comes from a statewide Basic Generation Service (BGS) auction held annually, or from a third-party supplier you chose. Delivery and metering remain with ACE either way, and it is the company you call for outages and emergencies.
The 2026 BGS rate change in plain English
Every February, NJ utilities run a joint Basic Generation Service auction. The clearing prices reset ACE's default supply rate every June 1. The 2026 auction cleared in February 2026 and the new rate took effect June 1, 2026.
Effective
June 1, 2026
Through May 31, 2027
Default supply tariff
BGS-RSCP
All-in residential rate near 24¢/kWh
Regulator
NJ BPU
Auction settled February 2026
What it means for you
BGS is only the supply half of your bill. ACE's delivery charges, the Societal Benefits Charge and Transition Bond Charge are separate line items set by the BPU. If you stay on BGS the rate moves once a year and you pay a small risk premium; if you shop, you can lock a price for 12 to 36 months, but read the contract: many ESCO offers reset after an introductory period.
Source: Atlantic City Electric billing; NJ BPU BGS auction results.
How to pay your ACE bill
Auto-pay (free)
Recurring bank draft via My Account. No card fees.
My Account online
One-off web or app payment by bank account (free) or card (fee applies).
In person
Cash at authorized Western Union and CheckFreePay walk-in agents. Locate the closest one in My Account.
Frequently asked questions
Is the Turnersville office a walk-in payment center?
Can I shop for a cheaper electricity supplier in NJ?
Who do I call for a downed power line?
Does ACE deliver natural gas?
Is help available if I cannot pay my bill?
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
