Contact JCP&L
Power outage (24/7)
1-888-LIGHTSS1-888-544-4877, dedicated 24/7 outage line, or report on the FirstEnergy outage map.
Downed wire / life-threatening
911Call 911 first if anyone is hurt or a wire is on the ground, then JCP&L at 1-888-544-4877.
Service address, Old Bridge area
999 Englishtown Road, Old Bridge, NJ 08857
JCP&L does not run public walk-in counters in NJ. Service is handled by phone, app and online.
Utility fact sheet
- Type
- Investor-owned utility (IOU)
- Parent
- FirstEnergy (NYSE: FE)
- NJ customers
- ~1.2 million electric
- Counties served
- 13 (Northern + Central NJ)
- Retail choice?
- Yes (NJ-wide since 1999)
- BGS resets
- Annually, June 1
- Regulator
- NJ BPU + FERC
- Headquarters
- 300 Madison Ave, Morristown
What you can do here
-
1
Start, stop or transfer service
Call 1-800-662-3115 at least 2 business days before move-in. Have your new address, move-in date and a photo ID ready.
-
2
Choose your supplier
NJ has retail choice. You can stay on JCP&L Basic Generation Service or pick a licensed third-party supplier (ESCO).
-
3
Report an outage
Call 1-888-544-4877, use the FirstEnergy mobile app, or report at firstenergycorp.com.
About Jersey Central Power & Light near Old Bridge
Jersey Central Power & Light (JCP&L) is the regulated New Jersey electric utility of FirstEnergy Corporation (NYSE: FE), an Akron, Ohio-based holding company. JCP&L delivers electricity to about 1.2 million homes and businesses in 13 NJ counties, covering most of the northern and central part of the state: Burlington, Essex, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union and Warren.
In Middlesex County, JCP&L delivers electricity to Old Bridge, Matawan, Aberdeen, Sayreville, South Amboy, Madison Park, Cliffwood, Cheesequake, Browntown and Laurence Harbor. JCP&L does not run public walk-in customer service offices in New Jersey: all account business runs through the toll-free line, the FirstEnergy mobile app and the My Account web portal.
Like every NJ wires utility, JCP&L is delivery-only on the supply side: the electricity you use comes from a statewide Basic Generation Service (BGS) auction held annually, or from a third-party supplier you chose. Delivery and metering remain with JCP&L either way.
The 2026 BGS rate change in plain English
Every February, NJ utilities run a joint Basic Generation Service auction. The clearing prices reset JCP&L's default supply rate every June 1. The 2026 auction cleared in February 2026 and the new rate took effect June 1, 2026.
Effective
June 1, 2026
Through May 31, 2027
Default supply tariff
BGS-RSCP
All-in residential rate near 21¢/kWh
Regulator
NJ BPU
Auction settled February 2026
What it means for you
BGS is only the supply half of your bill. JCP&L's delivery charges, the Societal Benefits Charge and a handful of small adders stay with JCP&L and are set separately by the BPU. If you stay on BGS the rate moves once a year and you pay a small risk premium; if you shop, you can lock a price for 12 to 36 months, but read the contract: many ESCO offers reset after an introductory period.
Source: JCP&L at FirstEnergy; NJ BPU BGS auction results.
How to pay your JCP&L bill
Auto-pay (free)
Recurring bank draft via My Account. No card fees.
My Account online
One-off web or app payment by bank account (free) or card (fee applies).
In person
Cash at authorized Western Union and CheckFreePay walk-in agents. Locate the closest one in My Account.
Frequently asked questions
Is there a JCP&L walk-in office in Old Bridge?
Can I shop for a cheaper electricity supplier in NJ?
Who do I call for a downed power line?
Does JCP&L deliver natural gas?
Is help available if I cannot pay my bill?
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
