Reach PPL by phone
Customer service
1-800-342-5775Monday to Friday 7 a.m. to 7 p.m. Automated bill pay and outage reporting 24/7.
Outage / downed wire (24/7)
1-800-342-5775Same main line. Press the outage option, or text OUT to 898775. Call 911 first for downed wires.
Mail your payment
Send check or money order to
PPL Electric
P.O. Box 25239
Lehigh Valley, PA 18002-5239
Headquarters & general mail
PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392
Use the envelope from your bill so your account number scans correctly. Never mail cash. Allow 5 to 7 business days for delivery.
Pay in person (cash)
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1
Look up an authorized agent
PPL contracts with check-cashing stores, grocery stores and small retailers across Perry County. Find the closest one through My Account or by calling 1-800-342-5775.
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2
Bring your bill stub and cash
The agent scans the barcode on your stub and posts payment within 1 to 2 business days. Keep your receipt as proof.
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3
Expect ~$2 service fee
Set by the agent, not by PPL. Paying 12 monthly bills in cash adds about $24 a year compared with free bank-draft auto-pay.
PPL electrical inspections office (Perry County)
Any new service install or panel upgrade in the 17074 area needs a PPL service-installation inspection to confirm the work meets PPL safety standards before the meter is set. This office is not open to walk-in customers for billing questions.
Inspector contact
PPL service-installation inspections, Newport area
Phone
Fax: 717-691-2999
Office address
PPL Electric Utilities
83 Red Hill Road
Newport, PA 17074
Tip: schedule the inspection at least 5 business days before the meter set date. Faulty grounding is the most common failure on residential service installs.
What PPL provides in the Newport area
PPL is a wires-only EDC in this ZIP. It runs the delivery network and is the default supplier if you do not pick a competitive generation supplier.
Electricity delivery
Poles, wires, transformers and meters across Perry County. PPL bills the delivery charge and the fixed customer charge regardless of who supplies your generation.
Default supply (PTC)
If you have not picked a competitive EGS, PPL buys power on your behalf at the Price to Compare. The PTC resets every June 1 and December 1.
Outage response
24/7 storm and downed-wire crews dispatched from the regional operations center. Report at 1-800-342-5775 or text OUT to 898775.
Pennsylvania retail choice in plain English
Pennsylvania has been a deregulated retail-choice state since the 1996 Electricity Generation Customer Choice and Competition Act. Every household in PPL territory can buy the generation half of their bill from a licensed EGS instead of PPL, while delivery, meter reads and outage response stay with PPL. The PA PUC regulates both PPL's delivery rates and the suppliers themselves.
PPL is part of the PJM Interconnection, the regional grid operator covering 13 states. Wholesale power flows through PJM's day-ahead and real-time markets; PPL procures default supply for non-shopping customers via a PUC-approved auction. The clearing price is what shows up on your bill as the Price to Compare (PTC), and it resets twice a year (June 1 and December 1).
To compare licensed suppliers, use the PA PUC's official site PAPowerSwitch.com. Look for the per-kWh price, contract length and any early-termination fee. Use the current PPL PTC as the benchmark; an EGS only saves money if its all-in rate beats the PTC for the full contract period.
Still have a PPL question?
Most billing, move-in and supplier questions are answered on the main PPL pages. Walk-in cash payment is the only thing that has to be done in person.
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
