City of Denton Utilities : Denton Municipal Electric
The City of Denton Utilities (Denton Municipal Electric) is an 115+ year-old energy distribution company, based in Denton, Texas that delivers electric, water, and waste services to residents in the greater Denton area. Denton Municipal Electric also offers a quick pay option to pay online for their services, along with a few other ways to make bill payments. The Denton Utilities login is an access point for customers to manage bill payment and the MyUsage App is available to control energy consumption. Swipe (or scroll) down for Denton Utilities power outage resources (map and reporting methods) and the Denton Utilities phone number for customer service, and new customer setup process.
City of Denton Utilities : Service area & Services offered
Unlike a majority of Texans in deregulated electric service areas, Denton residents are (unfortunately) not given the power to choose a competitive electric provider for their household electricity.
Instead, Denton Municipal Electric maintains control of residential and commercial electricity in the restricted service area of the city of Denton. CoServ Electric, on the other hand, controls Denton's surrounding communities that include (but not limited to) Ponder, Krum, Lantana, Corinth, Sanger, Aubrey, and Oak Point - not Denton city itself.
The utilities managed by the City of Denton are divided into three divisions:
Denton Municipal Electric provision Solid waste and recycling management Water and wastewater services
Moving from Denton to another part of Texas? A majority of Texas residents live in deregulated electric zones where the competition between +70 electric providers enables the power to choose from electricity plans that offer 100% renewable energy, rate type options, or even annual freezes on summer rates!
Denton Utilities power outage
Access the Denton Utilities Power Outage Map to see if your neighborhood may be affected. Viewers may also search for a power outage by address or zip code and see how many customers are affected by an area outage along with an estimated restoration date/time.
Report a Denton Utility outage To report a power outage with Denton Municipal Electric, call:
1-940-349-7000
Denton Utilities bill payment : Quick pay and other pay methods
Denton Utilities offers customers a few ways to make a bill payment:
| Bill pay method | Service fee for payment? |
Contact | Availability |
|---|---|---|---|
| Bill pay phone number | Free service! | 1-940-349-8700 (TDD: 1-800-735-2989) |
Mon-Fri, 8am-5pm |
| One-time, online payment | Free service! | Denton Utilities One-Time bill payment |
24/7 |
| Pago único, online (sin registrarse) | ¡Gratuito! | Denton Utilities Pago único |
24/7 |
| Denton Utilities login Customer portal |
Free service! | Denton Utilities login or Register with Denton Municipal Electric |
24/7 |
| Denton Utilities login Portal de clientes |
¡Gratuito! | Denton Utilities login o Registrarse con Denton Municipal Electric |
24/7 |
| Walk-in* or Self-service Kiosk |
Free service! |
601 E Hickory St. Denton, Texas 76205 |
*Mon-Fri, 8am-5pm Kiosk: 24/7 |
| Drive-up Drop Box for cashless payments |
Free service! |
Railroad Ave & E Hickory St (red box at parking lot EXIT) Denton, Texas 76205 |
24/7, but drop off: before 8am (Mon-Fri) for same-day processing or after 8am & wkends: processed next business day |
| Walk-up Drop Boxes for cashless payments |
Free service! |
City Hall East, Suite F Main Customer Service entrance 215 E McKinney St Denton, Texas 76201 |
Drop off before closing: 5pm (Mon-Fri) same-day processing |
| Mail cashless bill payment (with bill stub) |
Free service! |
City of Denton P.O. Box 660150 Dallas, Texas 75266-0150 |
24/7 |
For all customers registered with recurring payments, if not completed already, please update banking details used in automatic bill payments with Denton Municipal Electric - DME changed their merchant service provider in early November 2020 and were not able to transfer customer banking information in the process.
Customers may also pay a Denton Municipal Electric bill in person at participating locations. For this bill payment method, customers will need to pay a processing fee that is determined at each locale.
| City | Zip Code | Business | Location | Phone number | Hours |
|---|---|---|---|---|
| Denton | 76201 | Cliff's Check Cashing Store | 718 Fort Worth Dr. | 1-940-383-2735 | Mon-Thur, 9am-7pm Fri, 8am-8pm Sat, 9am-6pm Sun, 11am-6pm |
| 214 W. University Dr. | 1-940-565-6663 | Mon-Thur, 9am-7pm Fri, 8am-8pm Sat, 9am-6pm Sun, CLOSED |
||
| Walmart Supercenter | 2750 W. University Dr. | 1-940-735-3119 | Every day, 7am-11pm | |
| Albertsons | 2321 W. University Dr. | 1-940-383-2391 | Every day, 6am-11pm | |
| CVS | 116 W. University Dr. | 1-940-387-9549 | 24/7 | |
| Zoom Zoom | 500 S. Locust St. | 1-940-387-2147 | Mon-Fri, 8am-11pm Sat, 8:30am-12am Sun, 9am-11pm |
|
| El Pariente | 2532 Louise St. | 1-940-380-1208 | Mon-Thur, 6:30am-10pm Fri-Sun, 6:30am-10:30pm |
|
| Denton | 76208 | Walmart Supercenter | 1515 S. Loop 288 | 1-940-484-1717 | Every day, 7am-11pm |
| Lewisville | 75067 | Cliff's Check Cashing Store | 2302 S. Hwy. 121, Suite 104 | 1-972-315-2625 | Mon-Thur, 9am-7pm Fri, 8am-8pm Sat, 9am-6pm Sun, 11am-6pm |
| 1288 W. Main St., Suite 239 | 1-972-436-1125 | Mon-Thur, 9am-7pm Fri, 8am-8pm Sat, 9am-6pm Sun, CLOSED |
||
| Corinth | 76210 | Albertsons | 4351 FM 2181 | 1-940-321-4540 | Every day, 6am-11pm |
| Aubrey | 76227 | Edgar Shell | 5375 S. Hwy. 377 | 1-940-365-2718 | Mon-Sat, 6am-11pm Sun, 7am-11pm |
| Lake Dallas | 75065 | Walmart Supercenter | 1035 Hickory Creek Blvd. | 1-940-321-5363 | Every day, 7am-11pm |
Service fees will be charged to process a bill payment at these locations. Business hours may be affected by holidays.
Denton Utilities Login : Customer portal
Establish (or update) Auto Pay or make a quick online payment:
Even though registering with Denton Municipal Electric's customer portal is not required, customers should take advantage of the login access and the anytime, anywhere bill payment feature it offers.
Review and monitor energy usage - anytime, anywhere!
Along with the convenience of the customer portal, City of Denton Utilities also has a MyUsage app which is available either at MyUsage.com or on the Apple App Store or Google Play Store (free downloads).
Denton Utilities provides step-by-step instructions on how to register with the MyUsage too.
Contact : Denton Utilities phone number and customer service
| Call reason | Phone number |
|---|---|
| Downed pole or power line | 9-1-1 then: 1-940-349-7000 |
| REPORTING: Power outage Water main break Sewer main issues Leaking water meter/hydrant |
1-940-349-7000 |
| General customer service: make a bill payment notified of service interruption request/connect service request a disconnection |
1-940-349-8700 |
| Solar inquiries | 1-940-349-7595 |
| Rebates offered | 1-940-349-7733 |
To request a tree trimming (if a hazard to power lines), customers should complete and submit the Denton Utilities tree trimming form.
Denton Utilities setup : New Service customers
New customers have the choice to setup service with Denton Utilities by:
Calling 1-940-349-8700, or
Visiting the Denton Utilities office at 601 E. Hickory St., Ste F. (Mon-Fri, 8am-5pm)
To setup service, new customers will need:
- Service location: state, city, and address (not a P.O. Box) - and start date
- Personal identification allowed by Denton Utilities
- Deposit, if necessary (determined by a soft credit check
- Lease or proof of purchase, if necessary (at time of connection)
- Any City of Denton debts must be settled/paid before connection
New customers that have an outstanding City of Denton debt, want to avoid the deposit and fees, and have more control over utility bill payments - may be interested in the "Pay As You Go" account options that Denton Utilities offers. To setup this service plan, all that is needed is:
- Service location: state, city, and address (not a P.O. Box) - and start date
- Personal identification allowed by Denton Utilities
- Lease or proof of purchase, if necessary (at time of connection)
- City of Denton debts must be partially paid
- Pay a $50 initial utility payment