City of Denton Utilities : Denton Municipal Electric

denton municipal electric city of denton utilities

The City of Denton Utilities (Denton Municipal Electric) is an 115+ year-old energy distribution company, based in Denton, Texas that delivers electric, water, and waste services to residents in the greater Denton area. Denton Municipal Electric also offers a quick pay option to pay online for their services, along with a few other ways to make bill payments. The Denton Utilities login is an access point for customers to manage bill payment and the MyUsage App is available to control energy consumption. Swipe (or scroll) down for Denton Utilities power outage resources (map and reporting methods) and the Denton Utilities phone number for customer service, and new customer setup process.


City of Denton Utilities : Service area & Services offered

Unlike a majority of Texans in deregulated electric service areas, Denton residents are (unfortunately) not given the power to choose a competitive electric provider for their household electricity.

Instead, Denton Municipal Electric maintains control of residential and commercial electricity in the restricted service area of the city of Denton. CoServ Electric, on the other hand, controls Denton's surrounding communities that include (but not limited to) Ponder, Krum, Lantana, Corinth, Sanger, Aubrey, and Oak Point - not Denton city itself.

The utilities managed by the City of Denton are divided into three divisions:
 Denton Municipal Electric provision  Solid waste and recycling management  Water and wastewater services

Moving from Denton to another part of Texas? A majority of Texas residents live in deregulated electric zones where the competition between +70 electric providers enables the power to choose from electricity plans that offer 100% renewable energy, rate type options, or even annual freezes on summer rates!

Denton Utilities power outage

Access the Denton Utilities Power Outage Map to see if your neighborhood may be affected. Viewers may also search for a power outage by address or zip code and see how many customers are affected by an area outage along with an estimated restoration date/time.

Report a Denton Utility outage To report a power outage with Denton Municipal Electric, call:
1-940-349-7000

Denton Utilities bill payment : Quick pay and other pay methods

Denton Utilities offers customers a few ways to make a bill payment:

Denton Utilities bill pay methods
Bill pay method Service fee
for payment?
Contact Availability
Bill pay phone number Free service! 1-940-349-8700
(TDD: 1-800-735-2989)
Mon-Fri, 8am-5pm
One-time, online payment Free service! Denton Utilities
One-Time bill payment
24/7
Pago único, online (sin registrarse) ¡Gratuito! Denton Utilities
Pago único
24/7
Denton Utilities login
Customer portal
Free service! Denton Utilities
login


or
Register with Denton Municipal Electric
24/7
Denton Utilities login
Portal de clientes
¡Gratuito! Denton Utilities
login


o
Registrarse con Denton Municipal Electric
24/7
Walk-in*
or
Self-service Kiosk
Free service!
601 E Hickory St.
Denton, Texas
76205
*Mon-Fri, 8am-5pm
Kiosk: 24/7
Drive-up Drop Box
for cashless payments
Free service!
Railroad Ave & E Hickory St
(red box at parking lot EXIT)
Denton, Texas
76205
24/7, but drop off:
before 8am (Mon-Fri) for same-day processing
or
after 8am & wkends: processed next business day
Walk-up Drop Boxes
for cashless payments
Free service!
City Hall East, Suite F
Main Customer Service entrance
215 E McKinney St
Denton, Texas
76201
Drop off before closing: 5pm (Mon-Fri)
same-day processing
Mail cashless bill payment
(with bill stub)
Free service!
City of Denton
P.O. Box 660150
Dallas, Texas
75266-0150
24/7

For all customers registered with recurring payments, if not completed already, please update banking details used in automatic bill payments with Denton Municipal Electric - DME changed their merchant service provider in early November 2020 and were not able to transfer customer banking information in the process.

Customers may also pay a Denton Municipal Electric bill in person at participating locations. For this bill payment method, customers will need to pay a processing fee that is determined at each locale.

Denton Municipal Electric bill pay : Participating locations
City | Zip Code Business Location Phone number Hours
Denton | 76201 Cliff's Check Cashing Store 718 Fort Worth Dr. 1-940-383-2735 Mon-Thur, 9am-7pm
Fri, 8am-8pm
Sat, 9am-6pm
Sun, 11am-6pm
214 W. University Dr. 1-940-565-6663 Mon-Thur, 9am-7pm
Fri, 8am-8pm
Sat, 9am-6pm
Sun, CLOSED
Walmart Supercenter 2750 W. University Dr. 1-940-735-3119 Every day, 7am-11pm
Albertsons 2321 W. University Dr. 1-940-383-2391 Every day, 6am-11pm
CVS 116 W. University Dr. 1-940-387-9549 24/7
Zoom Zoom 500 S. Locust St. 1-940-387-2147 Mon-Fri, 8am-11pm
Sat, 8:30am-12am
Sun, 9am-11pm
El Pariente 2532 Louise St. 1-940-380-1208 Mon-Thur, 6:30am-10pm
Fri-Sun, 6:30am-10:30pm
Denton | 76208 Walmart Supercenter 1515 S. Loop 288 1-940-484-1717 Every day, 7am-11pm
Lewisville | 75067 Cliff's Check Cashing Store 2302 S. Hwy. 121, Suite 104 1-972-315-2625 Mon-Thur, 9am-7pm
Fri, 8am-8pm
Sat, 9am-6pm
Sun, 11am-6pm
1288 W. Main St., Suite 239 1-972-436-1125 Mon-Thur, 9am-7pm
Fri, 8am-8pm
Sat, 9am-6pm
Sun, CLOSED
Corinth | 76210 Albertsons 4351 FM 2181 1-940-321-4540 Every day, 6am-11pm
Aubrey | 76227 Edgar Shell 5375 S. Hwy. 377 1-940-365-2718 Mon-Sat, 6am-11pm
Sun, 7am-11pm
Lake Dallas | 75065 Walmart Supercenter 1035 Hickory Creek Blvd. 1-940-321-5363 Every day, 7am-11pm

Service fees will be charged to process a bill payment at these locations. Business hours may be affected by holidays.

Denton Utilities Login : Customer portal

 Establish (or update) Auto Pay or make a quick online payment:

Even though registering with Denton Municipal Electric's customer portal is not required, customers should take advantage of the login access and the anytime, anywhere bill payment feature it offers.

 Review and monitor energy usage - anytime, anywhere!

Along with the convenience of the customer portal, City of Denton Utilities also has a MyUsage app which is available either at MyUsage.com or on the Apple App Store or Google Play Store (free downloads).

Denton Utilities provides step-by-step instructions on how to register with the MyUsage too.

Contact : Denton Utilities phone number and customer service

Quick contact information for Denton Utilities
Call reason Phone number
Downed pole or power line 9-1-1
then: 1-940-349-7000
REPORTING:
Power outage
Water main break
Sewer main issues
Leaking water meter/hydrant
1-940-349-7000
General customer service:
make a bill payment
notified of service interruption
request/connect service
request a disconnection
1-940-349-8700
Solar inquiries 1-940-349-7595
Rebates offered 1-940-349-7733

To request a tree trimming (if a hazard to power lines), customers should complete and submit the Denton Utilities tree trimming form.

Denton Utilities setup : New Service customers

New customers have the choice to setup service with Denton Utilities by:
 Calling 1-940-349-8700, or
 Visiting the Denton Utilities office at 601 E. Hickory St., Ste F. (Mon-Fri, 8am-5pm)

To setup service, new customers will need:

  • Service location: state, city, and address (not a P.O. Box) - and start date
  • Personal identification allowed by Denton Utilities
  • Deposit, if necessary (determined by a soft credit check
  • Lease or proof of purchase, if necessary (at time of connection)
  • Any City of Denton debts must be settled/paid before connection

New customers that have an outstanding City of Denton debt, want to avoid the deposit and fees, and have more control over utility bill payments - may be interested in the "Pay As You Go" account options that Denton Utilities offers. To setup this service plan, all that is needed is:

  • Service location: state, city, and address (not a P.O. Box) - and start date
  • Personal identification allowed by Denton Utilities
  • Lease or proof of purchase, if necessary (at time of connection)
  • City of Denton debts must be partially paid
  • Pay a $50 initial utility payment
Updated on

Moving from a local coop service area to another part of Texas? A majority of Texas residents live in deregulated electric zones where the competition between +70 electric providers enables the power to choose from electricity plans that offer 100% renewable energy, rate type options, or even free energy nights or weekends!
Give us a call to set up service with some of the best energy rates on the market!
1 (346) 293-7657OR Check out XOOM Energy !
Mon-Fri : 7am-4pm (CST) (English y español)