Contact PPL in Lancaster
Lancaster at a glance
- County
- Lancaster
- EDC
- PPL Electric Utilities
- Walk-in offices
- None (7 payment agents)
- Inspections offices
- 2 (West + East)
- Retail choice
- Yes (~75 EGS competing)
- ZIP codes covered
- 17601 to 17603
What you can do here
-
1
Pay your bill in cash
Pick one of the 7 authorized walk-in payment agents listed below. Expect a $2 agent fee.
-
2
Start, stop or transfer service
Done online via My Account or by calling PPL. No walk-in counter required.
-
3
Schedule an electrical inspection
Lancaster City and west call Tom Malone; Sinking Spring, Cocalico and Quarryville call Joe Jablonski.
What PPL does (and does not) handle in Lancaster
PPL Electric Utilities is the regulated EDC for Lancaster: it owns the poles, wires and meters that bring electricity to your home, and it is the default supplier if you have not picked a competitive EGS from PAPowerSwitch.com.
PPL handles
- Electricity delivery, poles and wires;
- Default electricity supply (Price to Compare);
- Meter readings and new service installs;
- Outage and downed-wire response;
- Billing, payment processing and collections;
- Energy-efficiency programs including E-Power rebates.
Lancaster does not have
- Walk-in PPL customer service desks;
- In-person account or billing dispute counters;
- Same-day move-in service without a phone call;
- Cash payment at PPL offices (use authorized agents).
PPL authorized payment centers in Lancaster
Each location charges roughly a $2 service fee and accepts some combination of cash, check, money order or card. Call ahead the first time to confirm hours and accepted methods.
| Location | Phone | Hours |
|---|---|---|
Weis Markets #138 1400 Stoney Battery Rd., 17601 | 717-285-7720 | Mon to Fri 7 a.m. to 10 p.m.; Sat 7 a.m. to 9 p.m. |
Weis Markets #017 1700A Fruitville Pike, 17601 | 717-397-8127 | 8 a.m. to 10 p.m., 7 days a week |
Weis Markets #041 1643 Manheim Pike, 17601 | 717-569-5311 | 7 a.m. to 9 p.m., 7 days a week |
Weis Markets #055 1603 Lincoln Highway E., 17602 | 717-394-8473 | 7:30 a.m. to 6:30 p.m., 7 days a week |
Pawn Plus 46 W. King St., 17603 | 717-285-7720 | Mon to Thu 9:30 a.m. to 5 p.m.; Fri 9:30 a.m. to 6 p.m. |
Towngeeks 502 W. King St., 17603 | 717-397-3131 | Mon to Fri 9 a.m. to 8 p.m.; Sat 11 a.m. to 6 p.m. |
Weis Markets #041 (Fruitville) 1700A Fruitville Pike, 17601 | 717-397-8127 | 8 a.m. to 10 p.m., 7 days a week |
Hours change occasionally. The free alternatives, auto-pay or a bank-account draft via My Account, avoid the agent fee entirely.
Lancaster electrical inspections offices
PPL splits Lancaster County into two inspection territories. New service installs and panel upgrades must be approved before the meter is connected.
Lancaster West
Lancaster City and West areas
Tom Malone
Fax: 717-560-2460
Office
PPL Electric Utilities
651 Delp Road
Lancaster, PA 17601-3034
Lancaster East
Sinking Spring, Cocalico and Quarryville areas
Joe Jablonski
Fax: 717-721-4991
Office
PPL Electric Utilities
501 N. Reading Road
Ephrata, PA 17522-9690
Tip: schedule the inspection at least 5 business days before you need the meter set. Faulty grounding is the most common failure on residential service installs.
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