Smell gas? Do not visit an office.
Leave the building straight away, do not flip switches, do not use a phone indoors. Once outside, call National Fuel's 24/7 gas emergency line:
1-800-444-3130Available 24 hours a day, 7 days a week. Free from any phone.
Office finder
Find your closest National Fuel office
Type a town or a ZIP code to filter the two Western NY locations.
Cheektowaga office
Erie County, NY
Address
AppleTree Business Park2875 Union Rd., Suite 44
Cheektowaga, NY 14227
Open hours
Monday to Friday, 8:15 AM to 4:30 PM.
Jamestown office
Chautauqua County, NY
Address
1384 Peck Settlement Rd.Jamestown, NY 14701
Open hours
Monday to Friday, 8:15 AM to 4:30 PM.
No office matches that search. Try "Cheektowaga", "Jamestown", "14227", or "14701".
What you can handle at a National Fuel office
Walk-in offices are the right route for paperwork and billing questions. They are not the right route for anything safety-related: those calls always go to the 24/7 emergency line.
Visit an office for
- . Paying a gas bill in person or asking about a billing dispute;
- . Opening a new residential account when moving in to National Fuel territory;
- . Closing or transferring an account when moving out;
- . Setting up a payment plan or asking about budget billing;
- . Asking about ESCO supply, supply switching, or supply de-enrollment.
Call the emergency line for
- . A suspected gas leak, indoors or outdoors;
- . A pilot light that will not stay lit on a furnace, water heater, or stove;
- . A damaged gas meter, gas line, or service riser;
- . Carbon monoxide alarms going off;
- . Any odor of rotten egg or hissing sound near gas equipment.
Never try to fix or close a gas valve yourself. Leave the building first, then call 1-800-444-3130 from outside.
National Fuel phone numbers at a glance
Three lines cover everything National Fuel customers in NY need. Save the emergency number in your phone.
| Purpose | Phone | Hours |
|---|---|---|
| Gas emergency / suspected leak | 1-800-444-3130 | 24 hours, 7 days a week. |
| Customer service from Buffalo | 1-716-686-6123 | Mon to Fri, 7:00 AM to 6:00 PM. |
| Customer service from outside Buffalo | 1-800-365-3234 | Mon to Fri, 7:00 AM to 6:00 PM. |
| Call before you dig (NY 811) | 811 | Free locate request, 2 business days ahead. |
Useful National Fuel links
Walk-in offices cover paperwork. Most other questions are faster online.
Utility hub
National Fuel in New York State
Rates, service territory, and the regulated context behind your bill.
Pay your bill
National Fuel bill pay
Online, by mail, by phone, or in person at a payment location.
Move in
Start gas service with National Fuel
Open an account in 10 days, what to bring, what a technician needs.
Move out
Stop or transfer National Fuel service
Final meter reading, ESCO contract cancellation, no overlap with the next address.
Gas-only guide
Moving out of a gas-heated home in NY
The full checklist for ending residential gas service in New York State.
State overview
Electricity and natural gas in New York
How retail-choice works in NY, ESCO basics, your power to choose.
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
