National Fuel Office Locations

We give you National Fuel's office locations below, along with information about starting and stopping service, choosing an ESCO, and making sense of your bill.

Office Locations in New York

National Fuel has offices in the following locations:

County City Address Phone Number Hours
Chautauqua Jamestown 1384 Peck Settlement Rd.
Jamestown, NY 14701
1 716-661-1950 Monday - Friday, 8:15 AM - 4:30 PM
Erie Buffalo 455 Main St.
Buffalo, NY 14203
1-716-686-6123 Monday - Friday, 8:15 AM - 4:30 PM
  Cheektowaga AppleTree Business Park
2875 Union Rd., Suite 44
Cheektowaga, NY 14227
  Monday - Friday, 8:15 AM - 4:30 PM

Signing up for Service

Customers moving in to National Fuel service territory should be sure to call the company's customer service line at least 10 days in advance to ensure that service begins in time. You can also turn on service in person at your local National Fuel office.

National Fuel service territory includes cities like Buffalo, Jamestown, and Niagara Falls.

You will need to provide the following information to open a new account with National Fuel:

  • Full name
  • Planned move-in date
  • New address
  • Social security or passport number

National Fuel's main customer service line can be reached at 1-716-686-6123 from inside Buffalo, and at 1-800-365-3234 from outside Buffalo. Customer service is open Monday to Friday from 8:00 AM - 6:00 PM, and Saturday from 9:00 AM - 1:00 PM.

How to Choose an ESCO

National Fuel is your local utility, which means they are your automatic provider of natural gas service. This includes:

  • Delivery, or all costs related to getting energy to your home
  • Supply, or the cost of the actual energy you consume + customer service charges

If you choose an alternate Energy Supply Company (ESCO) you can save on your supply charges. You will need to open your National Fuel account before shopping around for an ESCO plan, since the ESCO will need your account information to take over supply service.

We recommend fixed rate plans across the board, because they offer more stability. These plans come with contracts, so you should be aware of common contract conditions before signing up.

Learn more about what an ESCO does.

Terminating your Service

If you are moving out of National Fuel territory, you will need to call customer service or visit in person at least 10 days in advance of your move, to be sure that you are not billed for extra days. For natural gas customers, a technician will need to come to your home to get an accurate final meter reading.

In order to cancel your ESCO contract, you will not need to take any extra steps.

However, to avoid paying an early cancellation fee, you will need to contact your ESCO usually around 30 days in advance. Check your contract conditions to know your plan's specifics.

Understanding your Bill

Your National Fuel bill is divided up by supplydelivery, and state and local taxes. Most residential customers are classified under the SC1 rate category.

The New York Public Service Commission (NYPSC) regulates your National Fuel charges - which means that all rate increases have been approved by NYPSC.

National Fuel Background

National Fuel is headquartered in Buffalo, NY, and it serves over 732,000 natural gas customers across New York and Pennsylvania.

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