Staten Island office details
- Address
- 2031 Forest Avenue
Staten Island, NY 10303 - Service handled here
- Natural gas (downstate footprint)
- Hours
- Monday to Friday, 9 AM - 5 PM
Closed weekends and public holidays - Local phone
- 1-800-322-3223
- Customer service (Metro NY gas)
- 1-718-643-4050 (Mon-Fri, 7 AM - 5 PM)
- Getting there
- SI Bus routes serve the Forest Avenue corridor; nearest ferry is St George (about 6 miles east).
Smell gas? Do not come to the office
If you smell gas or suspect a leak, leave the building first, then call from a safe place. Walk-in offices are not for emergencies.
Gas emergency 24/7: 1-800-892-2345
What you can handle at this office
Walk-in services are limited to billing and account management. Anything urgent has its own dedicated line.
You can
Pay your National Grid gas bill in person.
Set up a new gas account or close one.
Ask about payment plans or financial assistance.
Get help reading your bill.
Update contact details on your account.
You cannot
Report a gas leak: call 1-800-892-2345 instead.
Get same-day service: call at least 7 days ahead.
Sign up with an ESCO in person.
Report an electric outage: this office handles gas, not electric.
Other National Grid offices in New York
If Staten Island is not convenient, you can visit one of these other walk-in offices.
Downtown Brooklyn
1 MetroTech Roadway - 11201
Brooklyn (Kings)Brooklyn (Brownsville)
1535 Pitkin Ave - 11212
QueensJamaica
89-67 162nd Street - 11432
NassauBellmore (Long Island)
2400 West Sunrise Highway - 11710
NassauHewlett (Long Island)
455 Mill Road - 11557
SuffolkBrentwood (Long Island)
1627 Islip Ave - 11717
OnondagaSyracuse (electric)
300 Erie Blvd W - 13202
Useful links
For tasks that do not need a visit, these pages cover most of what National Grid customers in New York need.
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
