National Grid Office Locations
We give you National Grid's office locations below, along with information about starting and stopping service, choosing an ESCO, and making sense of your bill.
Office Locations in New York
National Grid has offices in the following locations:
| County | City | Address | Phone Number | Hours |
|---|---|---|---|---|
| Kings (Brooklyn) | Brooklyn (Brownsville) | 1535 Pitkin Ave Brooklyn, NY 11212 |
1-800-322-3223 | 8:30 a.m. - 5p.m., Monday - Friday |
| Downtown Brooklyn | 1 MetroTech Roadway Brooklyn, NY 11201 |
1-800-322-3223 | ||
| Nassau | Bellmore | 2400 West Sunrise Highway Bellmore, NY 11710 |
1-800-642-4272 | 9:00 am – 5:00 pm, Monday to Friday |
| Hewlett | 455 Mill Road Hewlett, NY 11557 |
|||
| Onondaga | Syracuse | 300 Erie Blvd W Syracuse, NY 13202 |
1-315-474-1511 | 9:00 a.m. – 5:00 p.m., Monday - Friday |
| Queens | Jamaica | 89-67 162nd Street Jamaica, NY 11432 |
1-800-322-3223 | |
| Richmond | Staten Island | 2031 Forest Avenue Staten Island, NY 10303 |
1-800-322-3223 | 9:00 a.m. – 5:00 p.m., Monday - Friday |
| Suffolk | Brentwood | 1627 Islip Ave Brentwood, NY 11717 |
1-718-643-4050 | 7a.m. - 8p.m., Monday - Friday, and 8a.m.-5p.m. Saturday |
Signing up for Service
Looking to Activate Service?If you are moving to the National Grid service area, call us at phone currently not available to start service in minutes!
Customers moving in to National Grid service territory should be sure to call the company's customer service line at least 7 days in advance to ensure that service begins in time. You can also turn on service in person at your local National Grid office.
National Grid service territory includes cities like Buffalo, Jamestown, and Niagara Falls.
You will need to provide the following information to open a new account with National Grid:
- Full name
- Social security or passport number
- New address & planned move-in date
- Telephone Number
- Renters: A copy of your lease may be requested
National Grid's main customer service lines are as follows:
| Customer Location | Phone Number | Hours |
|---|---|---|
| Long Island and the Rockaways |
|
Monday - Friday, 7:00 a.m. - 5:00 p.m. |
| Metro New York | 1-718-643-4050 | Monday - Friday, 7:00 a.m. - 5:00 p.m. |
| Upstate New York | 1-800-642-4272 | Monday - Friday, 7:00 a.m. - 5:00 p.m. |
How to Choose an ESCO
As your local utility company, National Grid responsible for delivering electricity to your home. They are also the default electricity and natural gas supplier in the areas they serve. But did you know that you have a choice of energy supplier? Alternate Energy Supply Companies (ESCOs) offer you a wider range of price and payment options, including some great deals.
Find out more about energy choice in New York, or call us at phone currently not available to find the best rates in your area.
Terminating Service
If you are moving out of National Grid territory, you will need to call customer service or notify National Grid online at least seven (7) days in advance of your move, to be sure that you are not billed for extra days. For natural gas customers, a technician may need to come to your home to get an accurate final meter reading.
If you purchase energy from an ESCO, we recommend contacting them at least 30 days in advance in order to avoid paying an early cancellation fee. Check your contract conditions to know your plan's specifics.
Understanding Your Bill
Your National Grid bill is divided up by supply, delivery, and state and local taxes. Most residential customers are classified under the SC1 rate category.
The New York Public Service Commission (NYPSC) regulates your National Grid charges, which means that all rate increases are approved by NYPSC as fair.
The below chart shows typical National Grid charges divided by supply, delivery, and taxes.
National Grid Background
National Grid is a subsidiary of an English company of the same name. National Grid USA serves over 1.1 million electricity customers, and over 520,000 natural gas and electricity customers in New York state. The company serves residents across New York, Massachusetts, and Rhode Island.