Contact Rochester Gas & Electric (RG&E) in New York State
Get in touch with Rochester Gas & Electric (RG&E) for all your service & emergency needs, via phone, mail, or in person at an RG&E office location.
Main Contact Line
For customer service concerns, including:
- Gas & Electric service questions
- Starting or Ending electricity & gas service
- Billing & account questions
and more, you can call 1-800-743-2110 from 7 AM to 7 PM, Monday to Friday.
Other Customer Service lines are also open from Monday to Friday, 7 AM to 7 PM unless otherwise noted. These include:
| Customer Service Type | Telephone Number |
|---|---|
| Automated Customer Service | 1-800-295-7323, open 24/7 |
| Business Customers | 1-888-755-8900 |
| Español | 1-800-743-2110, y oprima el 9 |
| Hearing & Speech Impaired - Teletypewriter (TTY) | 1-800-962-3293 |
Emergency Numbers
If you are experiencing a gas or electricity emergency, leave your home and get to safety before calling one of the following numbers, available 24/7:
| Type of Emergency | Telephone Number |
|---|---|
| Gas Emergency | 1-800-743-1702 |
| Electrical Emergency | 1-800-743-1701 |
Payment Plans
If you are having difficulty paying your RG&E bill, there may be a payment plan option available for you. Call RG&E at 1-877-266-3492 during weekdays, from 7AM - 7PM.
Economic Programs
To learn more about RG&E's economic incentive programs, call 1-800-456-5153 between the hours of 7AM - 7PM on weekdays.
Mailing Addresses
If you'd like to contact RG&E by mail, feel free to reach out to one of the following addresses:
| Contact Type | Address |
|---|---|
| Payment by Mail | RG&E P.O. Box 847813 Boston, MA 02284-7813 |
| Customer Service Questions or Comments | 89 East Avenue Rochester, NY 14649 |
| Corporate Headquarters | 89 East Avenue Rochester, NY 14649 |
RG&E Offices
Want to visit RG&E in person to resolve any service or bill payment issues? Agents are available to help at the following locations:
| City | Address | Hours |
|---|---|---|
| Belmont | 23 Schuyler Street, Belmont, NY 14813 | 8AM to 12PM, & 1PM to 5PM (Tues & Thurs) |
| Canandaigua | 79 Clark Street, Canandaigua, NY 14424 | 8AM - 5PM, (Mon - Fri) |
| Fillmore | 32 Main Street, Fillmore, NY 14735 | 8AM - 5PM, (Mon - Fri) |
| Geneseo | 56 Main Street, Geneseo, NY 14454 | 8AM - 5PM, (Mon - Fri) |
| Rochester | 256 Waring Road, Rochester, NY 14609 | 8:30AM - 5PM (Mon - Fri) |
| 89 East Ave, Rochester, NY 14604 | 8:30AM - 5PM (Mon - Fri) | |
| 400 West Ave, Rochester, NY 14611 | 8:30AM - 5PM (Mon - Fri), & 9AM - 12PM (Sat) | |
| Sodus | 14 State Street, Sodus, NY 14551 | 8AM - 5PM, (Mon - Fri) |