The insider angle
In Queens, ConEd is your electric company; gas is split
Most of Queens gets natural gas from National Grid (formerly KeySpan). Con Edison delivers gas only in small parts of the borough. This matters in two places: who you call for a gas leak, and which utility appears on your gas bill.
- ·Electric: always ConEd. Outage line 1-800-752-6633.
- ·Gas: usually National Grid in Queens. Gas-leak line 1-718-643-4050.
Check your gas bill once to confirm which utility delivers to your address. Save the right number; in a real leak, you have 30 seconds, not 5 minutes.
Con Edison walk-in offices in Queens
All three open Monday to Friday, 8:30 a.m. to 5:00 p.m. Bring photo ID and your 15-digit account number.
When to visit a Queens walk-in office
Most ConEd customer needs can be handled in My Account online or by phone. Visit a walk-in only when you actually need in-person service.
- ·Pay your bill in person (cash, check or money order).
- ·Open or close a Con Edison account with ID verification.
- ·Resolve complex billing issues where the rep needs to see documents.
- ·Language support beyond what the phone IVR offers.
Con Edison services in Queens
- ·Electric delivery to ~737,000 residential and commercial customers across the entire borough.
- ·Gas delivery to ~203,000 customers, in limited parts of the borough only (most of Queens gas is National Grid).
- ·Default supply if you have not chosen an ESCO.
- ·Outage response 24/7 via 1-800-752-6633.
- ·Meter reads, new connections, and energy-efficiency programs.
- ·EAP + HEAP intake for eligible Queens households.
Frequently asked questions
ConEd runs three walk-in customer-service centers in Queens: Long Island City (31-02 20th St, 11105), Elmhurst (5917 Junction Blvd, 11373), and Flushing (12415 31st Ave, 11354). All three open Monday through Friday, 8:30 a.m. to 5:00 p.m.
Mostly no. Con Edison delivers electricity across all of Queens. Most of the borough's natural gas is delivered by National Grid (formerly KeySpan); ConEd delivers gas in only small parts of Queens. Always check which utility serves your block before reporting a gas leak.
Always call ConEd's 24/7 line at 1-800-752-6633, no matter where in Queens you are. For a gas leak on a National Grid system, call 1-718-643-4050 after leaving the building.
Yes. All three Queens walk-in centers accept payment in person (cash, check or money order). For card payment, use BillMatrix online or by phone instead.
Call 1-800-752-6633 at least three business days before move-in. Have your new address, move-in date, photo ID, and SSN ready. See our Con Ed moving-in guide.
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