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(*available in select states & cities)

Discount Power, based in Houston, competes as an electric provider against the 70+ other retail electric providers in Texas. Discount Power is a part of the NRG Energy conglomeration, and offers a relatively limited range of electric plans for residents and small businesses to choose from. Scroll (or swipe) down to find out the Discount Power plans available, Discount Power Texas reviews, and ways to contact Discount Power customer service. For prospective consumers or current customers, check out what the Discount Power login has to offer and ways to make a Discount Power bill payment. (No relation to Discount Power Inc or Discount Power Rewards - based in Connecticut).

Discount Power : Electric provider & Texas service area

Discount Power joined the NRG Energy family of electric providers in 2014 that includes Cirro Energy, Reliant Energy, Green Mountain Energy and Direct Energy.

Discount Power provides electric service across Texas, and offers fixed & variable-rate plans with a limited range of contract lengths. The company does not offer 100% renewable energy-supporting plans nor engage in flashy promotions (free nights/weekends or free electronics). Some consumers might find their plan range limited, while others might be happy with the simplicity and straightforwardness of the options available.

Texas residents can sign-up with a Discount Power plan who live within the deregulated electric utility company service areas, which includes:
 Oncor Electric Delivery
 CenterPoint Energy
 AEP Texas (North & Central)
 Texas-New Mexico Power (TNMP)

The "delivery fees" that are charged by each utility company are passed through (without a price mark-up) to Discount Power customers - a standard practice for electric providers. The current utility company rates are:

Utility company tariffs in Texas : MARCH 30 2021
TDU TDU monthly base fee TDU ¢/kWh energy rate
AEP North $3.57/mo 3.0078¢/kWh
Oncor Electric Delivery $3.42/mo 3.4928¢/kWh
CenterPoint $4.39/mo 3.2669¢/kWh
AEP Central $4.27/mo 3.7458¢/kWh
TNMP $7.85/mo 4.0403¢/kWh

Discount Power does a great job at making sure the Discount Power plan offering is consistent throughout the entire state. For example, Discount Power in Houston, Dallas, and Fort Worth will have nearly identical electric plans as Discount Power in San Angelo, Corpus Christi, and League City.

Discount Power login : Easy account management for customers

Discount Power customers are provided an account management tool using the Discount Power login platform. In the portal, customers are able to:

  • Establish (or update) Auto Pay for more efficient monthly payments
  • Make on one-time bill payment
  • View current electric plan details
  • Manage contact details, like email addresses or phone numbers

If you're currently a Discount Power customer and have your Discount Power account number ready (along with your email address), register for a Discount Power account to have on-the-go access anytime, anywhere!

Discount Power has yet to develop a Discount Power app, but the Discount Power login portal is made in a mobile-friendly format as well.

What does Texas think? : Discount Power reviews

According to the Public Utilities Commission (PUC) of Texas, the total number of Discount Power complaints filed (and its co-doing-businesses-as names: Cirro Energy, Pennywise Power, and Compassion Energy) brought the family to #9 on the list of the most formal complaints received against retail electric providers in Texas out of the 76 REPs registered.

While some customers appreciate Discount Power's plan simplicity and competitive rates, many unsatisfied customers have found a particular issue with billing services. In fact, 75% of all formal complaints filed with the PUC have been towards Discount Power's billing practices (more than 10% over the average!).

There are Discount Power energy reviews across many forums, but the leading websites are currently giving Discount Power:

Discount Power (Houston) reviews : BBB, Yelp and more
Site Overall rating Source
Better Business Bureau
Discount Power BBB
customer reviews rating
Google Reviews
Discount Power reviews
on Google
Discount Power
Yelp reviews
Discount Power reviews

Discount Power plans & rates

All retail electric utility service areas in Texas are covered by Discount Power plans, with the same plan offering across all utility companies.

Discount Power plan offering across Texas
Oncor Electric Delivery
CenterPoint Energy
AEP Texas Central
AEP Texas North
Texas-New Mexico Power
Wise Buy (monthly)
Secure Plus 12
Wise Buy 24

Fixed rates on Discount Power plans

 The Discount Power Secure Plus 12 plan
 The Discount Power Wise Buy 24 plan


Discount Power plans with fixed rates do not change over the contract term, however the utility company's rate is subject to change, and does so 2 to 3 times each year. So the "fixed" rate is fixed ... to a degree.


Fixed rate plans can often be a good idea if you are able to capture a good rate at the right time of year. Once the fixed rate contract is finished, unless renewed or terminated, customers are automatically switched to a variable rate on the "Default Renewal Product"- a typical action taken by any electric provider.

Electricity customers should choose a fixed rate contract of at least 12 months. Electricity prices per kilowatt-hour change throughout the year, and you may actually miss out on pricing when energy rates are low. However, because electricity rates tend to increase over time, locking in fixed rates for longer periods may prove to be financially advantageous.

Discount Power : Early cancellation fees If deciding to become a Discount Power customer, it's worth taking into consideration the flat, "Early Termination Fee" that is attached to the fixed rate electric plans.
12-month contract : $150
24-month contract : $200

Variable rates on Discount Power plans

 The Discount Power Wise Buy (monthly) plan


A variable rate is a rate whose price (in ¢/kWh) may change each month. A variable rate can be at the discretion of Discount Power, or they can give rules on the rate's variability - for example, the customers' energy rate changes alongside the wholesale price of energy.


The only other variable rate plan that Discount Power has is their Default Rate Product (for when a fixed-rate plan ends and no action is taken by the customer to change to a different plan or provider).

The advantage of opting for a variable rate plan is the ability to leave the plan and/or provider at any time without having to pay an "Early Cancellation Fee". Since providers are aware of variable rate-plan freedom, the energy price given in a variable rate plan is almost always higher than any fixed rate plan that the same provider will offer.

Renewable energy : Discount Power plans

 Discount Power renewable energy plans are currently not offered


Discount Power does not offer a plan to fully support the renewable energy market. Usually, electric providers offer (at least) the option to choose a plan to fund the green energy industry by using billed funds to purchase renewable energy certificates.


The non-renewable energy plans offered by Discount Power only source 12% renewable content, which is substantially below the Texas average of 21%.

Discount Power plans : Minimum usage fees

 The Discount Power Wise Buy 24 plan
 The Discount Power Wise Buy (monthly) plan


On both "Wise" plans, there's a $9.95 per billing period if billed usage is less than 1000 kWh.


These Discount Power plans contain a minimum usage fee regardless of rate type (fixed or variable). Generally, plans that have a minimum usage fee tend to not favor energy-conserving consumers or smaller households.

Besides the standard energy rate, any other "supply fee" (what electric providers charge their customers) is optionally imposed on to customers. Many providers choose to charge customers these frivolous fees so as to discourage trying to save money by using less energy.

Base Charges with Discount Power

 Discount Power plans do not currently include base fees


Plans currently offered by Discount Power do not contain a base charge fee. The base fee / base charge is another optional charge that providers often choose to impose on customers. Some electric providers, like TXU Energy and Reliant Energy, charge base fees on their plans, but there are many electric providers like Discount Power that opt out of implementing the charge.

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Discount Power bill pay : The Discount Power pay bill methods available

As Discount Power requires customers to enroll on their automatic payment plan, additional bill payment methods are severely limited:

Discount Power bill pay methods : Texas
Bill pay method Contact Availability
Online: Discount Power login
Discount Power login
Discount Power login Registration
Discount Power Bill pay phone number
One-Time bill payments only
1-877-455-4674 Mon-Fri
8am-5pm (CST)

Have a Discount energy power outage? : Discount Power phone numbers and customer service

Discount energy power outage : Phone numbers Discount Power mainly handles billing, new customer set ups, and transferring or ending service. In the event of an outage, customers need to contact the utility company that services the area (since they are responsible for maintaining and repairing the electrical infrastructure) instead of the electric provider (like Discount Power). Find out "Which utility company is mine?" if your power goes out or, if you already know, use the power outage number (listed below) to report it:
 Oncor power outage: 1-888-313-4747
 CenterPoint power outage: 1-800-332-7143
 TNMP power outage: 1-888-866-7456
 AEP Texas power outage (North & Central): 1-866-223-8508

Need to contact Discount Power to start service or ask a billing question? Here are a few Discount Power phone numbers to contact customer service:

Discount Power phone numbers : Texas customer service
Department/Reason Phone Number Hours
Texas Residential
customer service
English y español
1-877-455-4674 M-F: 8am-5pm
Bill payment 1-877-455-4674 M-F: 8am-5pm
Discount Power Commercial
customer service
1-877-455-4674 M-F: 8am-5pm
Discount energy power outage:
AEP Texas:
Contact for utility company

Alternative ways to contact Discount Power customer service in Texas :

  • Email Discount Power customer service : [email protected]
  • By toll-free fax : 1-877-619-0161
  • Send a letter to :
    Discount Power
    P.O. Box 2229
    Houston, TX 77252-2229